Learn more about sending money overseas with Travelex International Payments.
I want to transfer money now.
I want to transfer money on a set date in the future.
I want to transfer money when a certain rate is triggered.
I want to transfer money regularly, e.g. monthly mortgage or school fees.
From AED to ZAR, transfer money in over 50 currencies.
Do you have bills that need to be paid both at home and abroad?
We can help look after your most precious assets.
Are you moving overseas? Make your move easier with Travelex International Payments.
Buying property abroad can be a complex process without having to worry about fluctuating exchange rates.
When making a purchase overseas, you will want to avoid paying more than you need to for the foreign currency you will require to complete the transaction.
Save time and money by letting us help you transfer funds to pay for school or university fees.
The Travelex International Payments Service is provided by UKForex Limited ("UKForex").
Internal Complaints Handling Procedure
1 Should you have any query or complaint, it is important that you advise your usual contact at UKForex before taking any other action. Our dealers and administrative staff will be pleased to help and should be able to resolve your query or complaint immediately. If you cannot, or do not wish to, contact them, please contact our Client Support Services Department on : 0845 609 1356 or at firstname.lastname@example.org for information on how complaints are handled by us internally.
2 In the unlikely event that your concerns cannot be resolved at the first point of contact, we will refer the matter to our Complaints Officer, who will provide written acknowledgement of receipt of your complaint promptly. Your complaint will then be investigated thoroughly and impartially. We will keep you informed of the progress of the complaint and you may be asked for additional information in order to assist this process. We will endeavour to provide you with a written response to your complaint within 10 business days after it is referred to our Complaints Officer.
Financial Ombudsman's Service
3 We are committed to resolving complaints through our internal complaints handling procedure. However, if it cannot be resolved to your satisfaction, then you may be entitled to refer it to the Financial Ombudsman Service ("FOS"). Further information, contact details and the eligibility requirements can be located on www.financialombudsman.org.uk. In the event that you do so, we will cooperate fully with the FOS and comply promptly with any settlements or awards made by it.
Urgent Court Orders
4 You should be aware that the above procedure does not prevent either you or UKForex from applying to a court for urgent injunctive relief.
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The Travelex International Payments service is provided by UKForex Limited [CN: 04631395] (“UKForex”).
UKForex is regulated by Financial Conduct Authority (FRN: 521566) for the provision of payment services.
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